TELPA DEFEND
Protect the revenue you just won.
An approval only counts if the money stays. Telpa Defend protects your processing from the two things that claw revenue back and put your merchant standing at risk: disputes and fraud.
The stakes
Most recovery and dunning tools stop the moment a payment clears. But a cleared payment is not a kept payment.
A chargeback can pull the money back weeks later, with a fee attached, and enough of them can threaten your standing with the card networks.
Fighting disputes by hand is slow and easy to lose on a technicality. A generic fraud filter blocks the very subscribers you are trying to keep. Defend handles both, tuned for how MVNOs actually bill.
How Telpa Defend works
Disputes and fraud, handled for you.
It fights disputes automatically
Chargebacks are detected, the supporting evidence is assembled, and responses are filed on time, so you stop losing winnable disputes to missed deadlines and manual work.
It screens fraud without blocking real subscribers
Risk controls are calibrated for recurring, low-ARPU telecom billing, catching genuine fraud while letting the legitimate subscribers a blunt filter would reject through.
It catches disputes early
Issuer and network alerts surface a dispute before it hardens into a formal chargeback, giving you the chance to resolve or refund and avoid the fee.
The intelligence behind it
The work of a dispute analyst, at the speed and scale your volume demands.
Agents read each chargeback, pull the right evidence, and build the response. On the fraud side, they watch for the patterns that signal real abuse and separate them from ordinary subscriber behavior, so you are not paying for fraud or churning good customers to avoid it.
Capabilities
Revenue that stays won.
Automated dispute response
Detection, evidence assembly, and on-time filing, handled for you.
Subscription-tuned fraud screening
Risk controls built for recurring, low-ARPU billing.
Early dispute alerts
Resolve or refund before a dispute becomes a chargeback.
Healthy merchant standing
Keep chargeback ratios in a range the networks are comfortable with.
The result: revenue that stays won, and a merchant account that stays healthy.