TELPA RENEW
Recover the payments that fail, without burning the subscriber.
When a recurring charge fails, hammering the card and flooding the inbox is the fastest way to turn a payment problem into a cancellation. Telpa Renew recovers the charge the way a good operator would.
The stakes
Generic dunning does real damage. Fixed retry schedules train issuers to decline, and aggressive emails remind a subscriber they were thinking about leaving. The recovery tactic becomes the reason for the churn.
The money is recoverable. Most failed recurring charges fail for reasons that have nothing to do with a subscriber's intent to keep their line.
The job is to recover it quietly, and to involve the subscriber only when there is genuinely no other way.
How Telpa Renew works
Recover quietly. Escalate only when it counts.
It retries at the right moment
Failed charges are re-attempted when an issuer is most likely to approve them, not on a fixed schedule that issuers learn to reject.
It knows why the charge failed
Each decline is handled based on its cause, whether that is insufficient funds, an expired card, or a temporary hold, so the next step actually addresses the problem.
It reaches the subscriber only when it counts
When the subscriber truly has to act, messaging is sequenced and timed to save the line, not to trigger the cancellation you were trying to prevent.
Agentic recovery
No recovery queue. No team manually deciding which cards to chase. The agents handle it, and you keep the subscribers.
For every failed charge, an AI agent diagnoses the cause, decides whether to retry or escalate, picks the moment to try again, and chooses whether and when to involve the subscriber. It runs this loop automatically across your entire base, then learns from what worked to recover the next one faster.
Capabilities
Recovery that keeps the customer.
Intelligent retry timing
Charges are reattempted when approval is most likely, not on a rigid clock.
Reason-aware recovery
The response is matched to why the payment failed.
Subscriber outreach, only when needed
Sequenced, well-timed messaging that recovers the line without driving churn.
Continuous learning
Every outcome improves how the next failure is handled.
The result: fewer subscribers lost to a payment problem they never chose.